FAQ: SHIPPING AND RETURNS

You can use your credit card safely in our online shop. Our payment system uses 3D Secure, a worldwide security standard verified by Visa and Mastercard. If your card is marked as non-3D Secure or if you have problems with non-3D Secure data (Verified by Visa / Mastercard Secure etc.), we recommend that you contact your bank to confirm if there is a problem and to make sure that your card is 3D Secure.

You can use your credit card safely in our online shop. Our payment system uses 3D Secure, a worldwide security standard verified by Visa and Mastercard. If your card is marked as non-3D Secure or if you have problems with non-3D Secure data (Verified by Visa / Mastercard Secure etc.), we recommend that you contact your bank to confirm if there is a problem and to make sure that your card is 3D Secure.

We ship throughout Europe, with standard shipping and variable costs depending on the country you are in. If you want to know if we ship to your country, write us at info@permanocare.com and we will do our best to help you.

The cost of shipping for Italy is € 3.90. Shipping is free for orders over € 30.

Our products are shipped via DHL, GLS, Fedex within 2-3 working days from your payment. You will receive an email notification containing all the order details and the tracking number when the product is shipped.

Certainly. In case of purchase, you have 7 days from the day you received the product to return the unused items. Returned items must be packed in the original packaging.

To exchange an item just write us an email within 7 days from the day you received the product. If the item is no longer available, you will still receive a full refund.

As soon as you receive the package, always check the integrity of the contents and report us immediately if there are any signs of damage or tampering. If you have received a defective item or the wrong product, we will send you a new product with free shipping and refund you the shipping costs equivalent to the initial shipping costs. If the item is out of stock, we will still refund the full price. For EU customers, if your case has been mistreated or we have not reached a final solution together, you can finally file a complaint with the European Commission's online dispute resolution at http://ec.europa.eu/odr

The return is free, only if the goods are intact and not used. Damaged or used products are not replaced or reimbursed, even if only partially, and to protect our customers and to comply with hygiene regulations, we do not accept returns of sanitizing products. Just remember to insert a copy of the delivery document received inside the packaging box.